California Public Utilities Commission selects Maximus for DDTP administration | VanillaPlus

Maximus announced that it has been awarded a contract by the California Public Utilities Commission (CPUC) to provide program and contract management services for the state’s Deaf and Disabled Telecommunications Program (DDTP), called “California Connect,” which provides communications and telecommunications services and equipment to eligible Californians with hearing, vision, cognitive, mobility and speech disabilities.

After a competitive process, the CPUC selected Maximus to provide oversight and administrative support for this federally mandated program. Maximus will serve as the primary program and contract administrator for the CPUC and will implement the program's policies, instructions, and project management processes to guide operations and program modernization. The work Maximus will do under this contract and under the CPUC's oversight will ensure that services are delivered in a timely manner to those who need them. In addition, Maximus will support the program's current and new technologies and operational improvements to meet federal and state regulations and consumer needs.

“We have extensive experience implementing and monitoring statewide programs that serve populations in need of vital services. We also help governments achieve outcomes that increase people's independence and self-reliance,” said Laura Rosenak, senior managing director at Maximus. “As we work with the California Public Utilities Commission to deliver potentially life-changing services, we will leverage our expertise to best support people with disabilities.”

California Connect assists residents who have difficulty hearing, seeing, moving, speaking, learning, or remembering by offering functionally equivalent telephone devices, accessories, and services. Devices include amplified telephones for the hearing impaired, large-button telephones for the visually impaired, and cordless telephones for those with limited mobility. Services include the California Relay Service, which provides access to a specially trained communications assistant and automatic speech recognition technology that routes telephone calls to another person, and distribution of mobile tablets with special speech-generating applications and devices.

In addition, Maximus works with two CPUC advisory groups – the Telecommunications Access for the Deaf and Disabled Administrative Committee and the Equipment Program Advisory Committee – to help the CPUC ensure that the program's services and equipment meet the needs of residents with disabilities.

Maximus also operates the California LifeLine program on behalf of the CPUC, which provides eligibility determinations, contact center services, web-based enrollment, and document intake and processing. The LifeLine program provides discounted landline and cellular phone service to eligible households to help consumers reduce their phone bills.

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Anna Harden

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